1. Delivery Process
All services are delivered digitally and begin only after payment has been successfully received and, where required, the client has provided the information needed to complete the order.
After checkout, the client will receive an email confirmation with the next steps. Depending on the service selected, we may then review the submitted information, prepare the agreed document, arrange an online consultation, or begin drafting the relevant summary or action plan.
Once the service is completed, the final deliverable will be sent to the email address provided at checkout.
2. Consultation Scheduling
Where a service includes an online consultation, the appointment will be arranged by email after the order has been received and confirmed.
Clients must ensure that they provide an accurate email address and remain available to receive scheduling messages. If a client needs to reschedule, they should notify us by email as early as possible. We will make reasonable efforts to offer an alternative time, subject to availability.
All consultations are held online. We do not provide in-person appointments.
3. Digital Delivery Explanation
Our services are delivered electronically only. This may include PDF reports, digital files, written summaries, consultation notes, action plans, booking confirmations, or other agreed materials.
No physical items are posted or couriered. Delivery is completed by sending the agreed service output to the client’s email address.
Clients should check their inbox, junk folder, and spam folder to make sure they receive the delivery email.
4. Communication Channels
All order-related communication is handled remotely. The main communication channel is email.
We may use email to send:
- Order confirmation
- Booking confirmation
- Consultation scheduling details
- Requests for information
- Delivery updates
- Final service documents
- Follow-up support
Clients should contact us at consult@mattallconsulting.net for any questions about their order or delivery status.
5. Estimated Turnaround Times
Estimated turnaround times depend on the service selected and are shown on the relevant service page.
Typical delivery times are as follows:
- Consultation booking confirmation: within 1 business day
- Short digital review services: within 1 to 2 business days
- Written reports or summary documents: within 2 to 3 business days
- Planning packs or more detailed services: within 3 business days
These timeframes begin after payment confirmation and receipt of any required client information. Delays may occur if information is incomplete, unclear, or not provided on time.
6. Contact Information
If you have any questions about this Service Delivery Policy, please contact:
MATTALL LIMITED
Email: consult@mattallconsulting.net
phone：+44 3127 732665