Helpful answers for a smooth booking experience
This page answers common questions about service selection, online consultations, delivery timing, email communication, and order support.
How do I choose the right service?
Each service page explains what is included, how it is delivered, and how long it usually takes. You can choose the option that best matches your current business need.
What happens after payment is completed?
You will receive an email confirmation first. If the service requires extra details, we will contact you by email. Once the service is prepared, the final file, summary, or confirmation will also be sent by email.
Are all consultations held online?
Yes. All consultations are held online. Appointment details are arranged by email after the order has been received and confirmed.
How long does delivery usually take?
Delivery times depend on the selected service. Typical turnaround times are:
- Booking confirmation: within 1 business day
- Short review services: within 1 to 2 business days
- Written summaries or reports: within 2 to 3 business days
- Planning packs: within 3 business days
What if I need to reschedule my consultation?
Please email us as early as possible. We will make reasonable efforts to arrange another time where availability allows.
What should I do if an email does not arrive?
Please check your inbox, junk folder, and spam folder first. If the message is still missing, contact us by email and we will help you review the order status.
When can a cancellation be considered?
Cancellations are generally only considered before work has started. Once the service has been prepared or delivered, cancellation may no longer be available.
Can I contact support about an existing order?
Yes. You can contact us by email with your order details and a short message. We will reply during business hours and help with the next step.