1. Introduction
MATTALL LIMITED respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or purchase our services.
By using this website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Company name
- Billing information
- Order details
- Messages submitted through our contact or booking forms
- Information you provide for service delivery
- General website usage data, including browser type, device information, and pages visited
We only collect information that is necessary to provide our services, process orders, respond to enquiries, and maintain business records.
3. How We Use Your Information
We use your information to:
- Process and manage bookings and orders
- Provide consultation services
- Send booking confirmations and service updates
- Deliver digital documents and service materials by email
- Respond to customer enquiries and support requests
- Improve our website and customer experience
- Maintain accounting and business records
- Prevent fraud or unauthorised activity
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
Where applicable, we process personal data on one or more of the following legal bases:
- Performance of a contract to provide the service you have purchased
- Legitimate business interests, including operating and improving our services
- Compliance with legal obligations
- Your consent, where required for specific activities
5. Payment Processing
Payments are handled securely through trusted third-party payment providers. We do not store or have access to your complete payment card details. All payment information is processed using secure systems provided by the payment platform.
6. Email Delivery and Communication
Our services are delivered digitally by email. We may use your email address to send:
- Order confirmations
- Booking confirmations
- Service updates
- Digital documents and reports
- Customer support responses
Please ensure the email address provided at checkout is correct and active.
7. Data Retention
We retain personal information only for as long as necessary to deliver our services, provide customer support, maintain business records, and comply with applicable legal and accounting requirements. When information is no longer required, it is securely removed or anonymised.
8. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared with carefully selected service providers when necessary for business operations, including payment processing, website hosting, email communication, analytics, and professional business support. Information may also be disclosed if required by law or to protect our legal rights.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies help us maintain website performance, remember preferences, and improve the overall user experience.
You may manage or disable cookies through your browser settings at any time.
10. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. While we work to maintain secure systems, no method of online transmission or storage can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of external websites and encourage you to review their own privacy policies before providing any personal information.
13. Children’s Privacy
Our website and services are intended for business and adult users. We do not knowingly collect personal information from individuals under the age of 18.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations, or legal obligations. Any updates will be published on this page together with the revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
MATTALL LIMITED
Email: consult@mattallconsulting.net
phone：+44 3127 732665